Return & Refund Policy

We want your order experience to be straightforward.

If you experience a problem with your purchase, please contact our support team before returning any item. We will review your request and provide the appropriate next steps.

Return Requests

To request a return, contact service@averndell.com with your order number and reason for return. Do not send an item back until return instructions have been provided by our customer support team.

Return Eligibility

Returned products should generally be unused, in appropriate condition, and include original packaging and accessories where applicable. Eligibility may depend on the condition and type of product.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, contact us promptly. Please include your order number and clear photographs showing the issue so our team can review the claim.

Non-Returnable Items

Certain items may not be eligible for return where required for hygiene, safety, customization, or other product-specific reasons.

Refund Processing

Approved refunds are generally issued to the original payment method. The time required for the funds to appear may depend on your bank or payment provider.

Return Shipping

Return shipping responsibility depends on the reason for the return and the circumstances of the order. Our support team will provide the relevant instructions after reviewing your request.

Order Cancellation

If you wish to cancel an order, contact us as soon as possible. We will attempt to assist before fulfillment, but cancellation cannot be guaranteed after processing or shipment has begun.